When unpacking a new shirt or hoodie with a direct-to-garment (DTG) print, you might notice a vinegar-like smell or an off-white residue. Don't worry, that's not unusual - it's from a fixation agent applied during the printing process and it's not permanent. Fixation agent (sometimes known as pre-treatment) is used for all DTG prints across the industry. It helps the ink bond with the fabric, and without it, the ink would flake off the garment. The solution is simply to wash the garment! Neither the residue nor the smell is permanent and both should go away after one wash. If the discoloration is noticeable, the quality control team will include a card explaining that it's from the fixation agent. Here's how it looks:

Direct-to-garment (DTG) printing is more sustainable than other more outdated apparel printing methods, such as screen printing. Not only does screen printing use a lot of water and plastisol inks that don’t biodegrade, but it’s also generally used for bulk orders, which leads to overproduction. In comparison, DTG printing is more eco-friendly because items get printed only when they’re ordered, and this method can be used for single-item printing.

All products are shipped out after fulfillment. We take about 2-7 business days to create and fulfill apparel products (t-shirts etc.) and 2-5 business days for non-apparel (posters etc.) products. Our fulfillment time is calculated in business days, and it’s 2–5 business days for all production techniques. Then you should add shipping times on top of that. Speed and price depends on product type and destination. ​ NOTE: Fulfillment time doesn't include shipping. 97.66% of our orders are shipped within 5 business days. More than a half of our orders are shipped within 3 business days or less. Here are our estimated shipping times: USA: 5-8 business days Canada: 6-12 business days World: 10-20 business days

Fulfillment time is the time it takes to make your custom-ordered product.